Failed Membership Rdnewal

[Brightoning]

Hi I renewed my monthly support for Turf on the App yesterday and the charge is showing on my credit card, however the membership hasn’t activated. Can you help please?

[Dacop]

Start the app - hit the menu button, find the question mark for the help section and scroll to the very bottom, there you'll find a button called "Restore In-app purchases". Press that and see what happens, might need a restart of the app afterwards.

[Brightoning]

Thanks for the suggestion but that process just puts up a failure notice very briefly and the screen goes blank. If I reinstall the app from scratch will it keep all my status and credits for this round and previous history?

[LeiLar]

If I reinstall the app from scratch will it keep all my status and credits for this round and previous history?

It will! No problem.

[Brightoning]

Thanks for your suggestions but having reinstalled the app my membership renewal is still not showing or responding to the reinstall in app purchases command. Can anyone help further please?

[Dacop]

Having tried all the usual tricks without result I'd suggest emailing contact @ andrimon . com (without spaces ofc) and they should be able to assist you.